Monday, September 28, 2026
3:00 pm – 7:00 pm
Early Registration Open (Sierra Vista foyer)
6:00 pm – 8:00 pm
NACCA Continuing Education & Consumer Services Committees Meeting (Sierra Vista, Committee Members Only)
Tuesday, September 29, 2026
8:00 am – 4:30 pm
Registration Open (Enchantment foyer)
8:30 am – 8:45 am
Opening Remarks | Mila Farbstein (IL)
8:45 am – 9:15 am
Welcome to Albuquerque | Lydell Brown (NM)
9:15 am – 10:15 am
Icebreaker
10:45 am – 11:00 am
Break
11:00 am – 11:45 am
12:00 pm – 1:00 pm
Opening General Session: Roundtable Discussion (Enchantment ABCD)
Lunch Provided
1:10 pm – 1:15 pm
Welcome: Examination Track (Enchantment ABCD)
Mila Farbstein (IL)
Welcome: Consumer Services Track (Enchantment EF)
Kristy Hanshaw (KS), Celia Kinney (ID), Cynthia Pillar (WI), Alan Smith (TN)
1:15 pm – 2:05 pm
Session I - Examination Track: Exam Reports Writing Skills
Matt Nance (TX-OCCC)
Session I - Consumer Services Track: Complaint Roundtable Part I
Kristy Hanshaw (KS), Celia Kinney (ID), Cynthia Pillar (WI), Alan Smith (TN)
2:05 pm – 2:55 pm
Session II - Examination Track: Multistate Exam Topics/Intro to EIC
Mila Farbstein (IL), Tom Nate (ID)
Session II - Consumer Services Track: Complaint Roundtable Part II
Kristy Hanshaw (KS), Celia Kinney (ID), Cynthia Pillar (WI), Alan Smith (TN)
2:55 pm – 3:10 pm
Break
3:10 pm – 4:05 pm
Session III - Examination Track: Exams 101
Mila Farbstein (IL), Kevin Brown (KS), Glenn Lyons (ID)
Session III - Consumer Services Track: Outreach Initiatives Update
Kristy Hanshaw (KS), Alan Smith (TN), Sheri Rockcastle (VT), Kellie Lockmer (ID), Bailee Hollingshead (OH)
4:05 pm – 4:45 pm
Round Table Discussion
5:30 pm – 6:30 pm
All Registrant Networking Reception (Whyte Room)
Host Mila Farbstein (IL)
Wednesday, September 30, 2026
8:30 am – 9:45 am
General Session: Exams/Complaints/Enforcement - How They Mix
Mila Farbstein (IL), Neal Monaghan (CO)
9:45 am – 10:45 am
General Session: History of Credit
Neal Monaghan (CO), Ed Myslik (ME)
10:45 am – 10:55 am
Break
10:55 am – 12:00 pm
General Session: Adapting to Big Changes in the Law
Mila Farbstein (IL), Neal Monaghan (CO), Lydell Brown (NM)
12:00 pm – 1:15 pm
Luncheon with Flamenco Dancers
1:20 pm – 2:10 pm
General Session: Cryptocurrency Lending
Neal Monaghan (CO), Ed Myslik (ME)
2:10 pm – 3:10 pm
Session I - Examination Track: Emerging Products
Mila Farbstein (IL), Andrea Cipolla (MA)
Session I - Consumer Services Track: Complaint Writing Skills
Matt Nance (TX-OCCC), Kristy Hanshaw (KS)
3:10 pm – 3:25 pm
Break
3:25 pm – 4:15 pm
Session V - Examination Track: Reviewing Account Notes
Cynthia Pillar (WI), Matt Kingsley (WI)
Session V - Consumer Services Track: Emerging Issues, Trends and How Are We Dealing
Sheri Rockcastle (VT), Neal Monaghan (CO), Ed Myslik (ME)
4:15 pm – 4:45 pm
Round Table Discussion
5:30 pm – End
Informal Outings
Thursday, October 1, 2026
8:30 am – 9:45 am
General Session: Debt Management/Debt Settlement
Neal Monaghan (CO), Stephanie Roux (ME)
9:45 am – 10:40 am
General Session: FBI on White Collar Crime
Sheri Rockcastle (VT), Special Agent John Fay (FBI)
10:40 am – 10:55 am
Break
10:55 am – 11:45 am
General Session: AI Supervisory Framework Overview
Matt Nance (TX-OCCC), Mike Bray (CSBS)
12:00 pm – 1:15 pm
Lunch - On Own
1:20 pm – 2:10 pm
Session I - Examination Track: Building Exam Process for New Licenses
Mila Farbstein (IL), Neal Monaghan (CO), Kevin Brown (KS), Brad Fletcher (IL)
Session I - Consumer Services Track: Non-Jurisdictional Complaints
Kristy Hanshaw (KS), Cynthia Pillar (WI), Alan Smith (TN), Sam Baker (KS)
2:10 pm – 3:10 pm
Session II - Examination Track: APR Calculations
Mila Farbstein (IL), Ed Myslik (ME)
Session II - Consumer Services Track: Student Loans
Brad Fletcher (IL), Stephanie Roux (ME)
3:10 pm – 3:25 pm
Break
3:25 pm – 4:15 pm
Session III - Examination Track: IT Exams
Mila Farbstein (IL), Matt Hodges (KS), Andrea Cipolla (MA)
Session III - Consumer Services Track: Receipt of AI & Sovereign Citizen Complaints / State Use of AI Technology
Ed Myslik (ME), Neal Monaghan (CO)
4:15 pm – 4:45 pm
Round Table Discussion
Friday, October 3, 2025
8:30 am – 9:45 am
Roundtable
9:45 am – 9:50 am
Closing Remarks
Program is tentative and subject to change