Monday, September 28, 2026
3:00 pm – 7:00 pm
Early Registration Open (Enchanment foyer, 3rd floor)
6:00 pm – 8:00 pm
NACCA Continuing Education & Consumer Services Committees Meeting (Sierra Vista, 19th floor, Committee Members Only)
Tuesday, September 29, 2026
8:00 am – 4:30 pm
Registration Open (Enchantment foyer)
8:30 am – 8:45 am
Opening Remarks | Mila Farbstein (IL) (Enchantment ABCD)
8:45 am – 9:15 am
Welcome to Albuquerque | Lydell Brown (NM) (Enchantment ABCD)
9:15 am – 10:45 am
Icebreaker (Enchantment ABCD)
10:45 am – 11:00 am
Break (Enchantment foyer)
11:00 am – 11:45 am
Opening General Session: Roundtable Discussion (Enchantment ABCD)
12:00 pm – 1:00 pm
Lunch (Enchantment ABCD)
1:00 pm – 1:10 pm
Break
1:10 pm – 1:15 pm
Welcome: Examination Track (Enchantment ABCD)
Moderator: Mila Farbstein (IL)
Welcome: Consumer Services Track (Enchantment EF)
Moderator: Kristy Hanshaw (KS)
1:15 pm – 2:05 pm
Session I - Examination Track: Exam Reports Writing Skills (Enchantment ABCD)
Moderator: Neal Monaghan (CO); Speaker: Matt Nance (TX-OCCC)
Session I - Consumer Services Track: Complaint Roundtable Part I (Enchantment EF)
Moderator: Kristy Hanshaw (KS); Panelists: Celia Kinney (ID), Cynthia Pillar (WI), Alan Smith (TN)
2:05 pm – 2:55 pm
Session II - Examination Track: Multistate Exam Topics/Intro to EIC (Enchantment ABCD)
Moderator: Mila Farbstein (IL), Speaker: Tom Nate (ID)
Session II - Consumer Services Track: Complaint Roundtable Part II (Enchantment EF)
Moderator: Kristy Hanshaw (KS); Panelists: Celia Kinney (ID), Cynthia Pillar (WI), Alan Smith (TN)
2:55 pm – 3:10 pm
Break (Enchantment foyer)
3:10 pm – 4:05 pm
Session III - Examination Track: Exams 101 (Enchantment ABCD)
Moderator: Mila Farbstein (IL); Panelists: Kevin Brown (KS), Glenn Lyons (ID)
Session III - Consumer Services Track: Outreach Initiatives Update (Enchantment EF)
Moderator: Kristy Hanshaw (KS); Panelists: Alan Smith (TN), Kellie Lockmer (ID)
4:05 pm – 4:45 pm
Round Table Discussion (Enchantment ABCD)
5:30 pm – 6:30 pm
All Registrant Networking Reception (Whyte Room)
Host: Mila Farbstein (IL)
Wednesday, September 30, 2026
8:30 am – 9:45 am
General Session: Exams/Complaints/Enforcement - How They Mix (Enchantment ABCD)
Panelists: Mila Farbstein (IL), Neal Monaghan (CO), Ed Myslik (ME)
9:45 am – 10:45 am
General Session: History of Credit (Enchantment ABCD)
Moderator: Neal Monaghan (CO), Speaker: Ed Myslik (ME)
10:45 am – 10:55 am
Break (Enchantment foyer)
10:55 am – 12:00 pm
General Session: Adapting to Big Changes in the Law (Enchantment ABCD)
Moderator: Mila Farbstein (IL); Panelists: Neal Monaghan (CO), Lydell Brown (NM)
12:00 pm – 1:15 pm
Luncheon with Flamenco Dancers (Enchantment ABCD)
1:15 pm – 1:20 pm
Break
1:20 pm – 2:10 pm
General Session: Cryptocurrency Lending (Enchantment ABCD)
Moderator: Neal Monaghan (CO), Speaker: Ed Myslik (ME)
2:10 pm – 3:10 pm
Session IV - Examination Track: Emerging Products (Enchantment ABCD)
Moderator: Mila Farbstein (IL), Speaker: Andrea Cipolla (MA)
Session IV - Consumer Services Track: Complaint Writing Skills (Enchantment EF)
Moderator: Kristy Hanshaw (KS); Speaker: Matt Nance (TX-OCCC)
3:10 pm – 3:25 pm
Break (Enchantment foyer)
3:25 pm – 4:15 pm
Session V - Examination Track: Reviewing Account Notes (Enchantment ABCD)
Moderator: Cynthia Pillar (WI); Panelists: Matt Kingsley (WI), Lydell Brown (NM)
Session V - Consumer Services Track: Emerging Issues, Trends and How Are We Dealing (Enchantment EF)
Moderator: Celia Kinney (ID); Panelist: Neal Monaghan (CO), Ed Myslik (ME)
4:15 pm – 4:45 pm
Round Table Discussion (Enchantment ABCD)
5:30 pm – End
Informal Outings
Thursday, October 1, 2026
8:30 am – 9:45 am
General Session: Debt Management/Debt Settlement (Enchantment ABCD)
Panelists: Neal Monaghan (CO), Stephanie Roux (ME)
9:45 am – 10:40 am
General Session: FBI on White Collar Crime (Enchantment ABCD)
Moderator: Andrea Cipolla (MA), Speaker: Special Agent John Fay (FBI)
10:40 am – 10:55 am
Break (Enchantment foyer)
10:55 am – 11:45 am
General Session: AI Supervisory Framework Overview (Enchantment ABCD)
Moderator: Matt Nance (TX-OCCC), Speaker: Mike Bray (CSBS)
11:45 pm – 1:15 pm
Lunch - On Own
1:20 pm – 2:10 pm
Session I - Examination Track: Building Exam Process for New Licenses (Enchantment ABCD)
Moderator: Mila Farbstein (IL); Panelists: Neal Monaghan (CO), Kevin Brown (KS), Brad Fletcher (IL)
Session I - Consumer Services Track: Non-Jurisdictional Complaints (Enchantment EF)
Moderator: Kristy Hanshaw (KS); Panelists: Cynthia Pillar (WI), Alan Smith (TN), Samantha Baker (KS)
2:10 pm – 3:10 pm
Session II - Examination Track: APR Calculations (Enchantment ABCD)
Moderator: Mila Farbstein (IL), Speaker: Ed Myslik (ME)
Session II - Consumer Services Track: Student Loans (Enchantment EF)
Moderator: Neal Monaghan (CO); Panelists: Brad Fletcher (IL), Stephanie Roux (ME), Jessica Meyers (DC)
3:10 pm – 3:25 pm
Break (Enchantment foyer)
3:25 pm – 4:15 pm
Session III - Examination Track: IT Exams (Enchantment ABCD)
Moderator: Mila Farbstein (IL), Speaker: Matt Hodges (KS)
Session III - Consumer Services Track: Receipt of AI & Sovereign Citizen Complaints / State Use of AI Technology (Enchantment EF)
Moderator: Celia Kinney (ID); Panelists: Ed Myslik (ME), Neal Monaghan (CO)
4:15 pm – 4:45 pm
Round Table Discussion (Enchantment ABCD)
Friday, October 3, 2025
8:30 am – 9:45 am
Round Table Discussion (Enchantment ABCD)
9:45 am – 9:50 am
Closing Remarks (Enchantment ABCD)
Program is tentative and subject to change